Ask Denise: Working with Gens X and Y | The Zebra Blog

Ask Denise: Working with Gens X and Y

Denise Lones

Q: I’m a Baby Boomer who is feeling like a dinosaur.  I’m a little lost in terms of technology, and am wondering if I should not even try to work with Gen X and Gen Y clients, who are very tech-focused.  Help!

A: I hear this a lot from clients who are Boomers with the same concern you have.  You’re right that many Gen X and Gen Y clients expert a high level of expertise in the area of technology.  But they also want a high level of service … which is often an area of weakness for Gen X and Gen Y agents.  If you can consistently deliver great service, while continuing to build your tech skills, I think you can overcome your fear of working with Gen X and Gen Y clients.

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