The last two years have had an unprecedented effect on the economy, on the way we interact socially, on the way we shop, on education, and of course, on the real estate market. More than ever, your clients need to hear your voice when it comes to the real estate market and what they can […]
Quick show of hands – how many of you had a challenging transaction over the last 12 months? One that was in danger of failing at some point between pending to close? Wow! Let’s see. Hmmm…almost…all of you!
A big part of a real estate professional’s job is to help the buyers and sellers navigate agreements, contracts, and miscellaneous contractual addendums. I have experienced more real estate professionals’ personal contract-conflicts in the past six months than I have seen in the past 5 years. Is it because of Covid? Is it that agents […]
Q: “Denise, I made a decision! I am tired of being in limbo with COVID and wondering when things are going to get back to normal. I have decided to assume that nothing is going to go back to normal until the end of the year and if it does before then, I will be […]
Posted in Ask Denise 
Tags: client care, covid business, covid-19, current events, expectations, new normal, stress management 
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Q: “Denise, I’m exhausted. I feel like I’m always chasing solutions and never have enough time for myself. I have to start saying no to something, but I don’t know where to start and I’m afraid of sounding rude.” A: Being over-committed is something many real estate agents struggle with. I’ve been there myself. You […]
Q: “Denise, as I look back on 2018, my common theme was too much yes…not enough me. Meaning, I said yes to way too many people – buyers wanting to see homes out of the area and out of their price range, sellers with high price expectations, and even my kids expecting I could take […]
Q: “Denise, it has happened once again! My kids have been out of school for a week and they are already driving me up the wall. I thought as they got older this would become easier but now instead of my needing to entertain them, they need a ride to this friend’s house or to […]
Posted in Ask Denise Tags: boundaries, children, distractions, expectations, home office, kids, parents, work from home No Comments »
Q: “Denise, if I go on vacation and another agent helps my client out and, in fact, helps one of my clients find a house, write the offer, and complete the transaction (this was a cash client who closed quickly), who gets to keep the client? I thought it was my client but apparently this […]
Summer is here, and potential buyers and sellers are experiencing different levels of real estate urgency. Some are rushing to make that summer time purchase or sale while others are basking in the sun with no desire to even think about making a move because they are so busy enjoying the weather. Summer is a […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Zebra Reports Tags: client care examples, client care tips, client follow-up, client interaction, expectations, managing expectations, market conditions, now clients, personality assessment, potential clients, real estate client communication, seller expectations, summer, working with clients 2 Comments » Q: “Denise, I am going to make a bold move and take Sundays off. I know that you did that too when you sold real estate. I am concerned about making Sunday a ‘no client’ day. Will that cut me off for potential business? How do I handle not responding to calls and emails? I […]
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