We had a great call with Denise Lones today on the topic of Handling Conflict with Ease and Poise. It is easy to get worked up when someone questions your integrity or when someone is making a much bigger problem out of something than it really is. Denise shared an easy-to-follow formula that can help […]
I have received a number of private notes about my recent series on conflict. It seems there are many of you who have unresolved conflict with people in your lives and are not sure how to take the first step. These people you are dealing with are what I call “dragons”. They breathe fire. They […]
We have gone from a very slow market to a very busy market. Believe it or not it is in this type of market that agents are facing conflict in their transactions. Conflict could show up as buyers fighting to win at their offers or sellers wondering why they need to pay full commission when […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports 
Tags: conflict, conflict formula, conflict in real estate, conflict management, conflict resolution, emotion, engage, facts, resolution, solutions, tips for dealing with conflict, truth, zebra report 
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As you know, I think there are a lot of things that are important to have in your “toolbox”. Great presentations skills … a unique business brand … market knowledge … and more. But I truly believe that the ability to manage conflict is the single most important skill you can develop. Developing top-notch conflict […]
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