conflict resolution | The Zebra Blog

Posts Tagged ‘conflict resolution’

Ask Denise: Should I buy a new car?

Denise Lones

Q:  I am embarrassed by my work car and am trying to talk my husband into purchasing a new one. It isn’t too old, but as a family car it is “decorated” with crayons, dog hair, and smells funny. I clean it all the time, but the messes just come back. My husband feels that […]

When Conflict Can’t Be Resolved

two people fighting

I have received a number of private notes about my recent series on conflict. It seems there are many of you who have unresolved conflict with people in your lives and are not sure how to take the first step. These people you are dealing with are what I call “dragons”. They breathe fire. They […]

Conflict Q & A

teach and student with question

I have shared my Conflict Resolution formula over the last few weeks, and have been asked a few questions that several of you might be wondering about as well. Enjoy! I have a situation that I should have addressed a long time ago, but because I avoided conflict, the situation has gotten worse and I […]

Telling the Truth and Offering Solutions

Two people in discussion

We have delved into the sometimes-contentious topic of conflict over the last three weeks by introducing the “Conflict Formula” which will help you deal with any situation involving conflict by keeping a cool head. My Conflict Formula is reiterated below:   Speak facts, not emotion Engage the other person’s point of view or thought Tell […]

Seeing the Other Side of a Conflict

two agents in discussion

This week’s topic is on the second point of my conflict resolution formula. As a review, the Conflict Formula is: Speak the facts, not emotion Engage the other person’s point of view or thought Tell the truth and offer solutions Today, we are focused on how to engage the other person’s point of view or thought. This step […]

Dealing With Conflict? Use “The Conflict Formula”

The Conflict Formula

We have gone from a very slow market to a very busy market. Believe it or not it is in this type of market that agents are facing conflict in their transactions. Conflict could show up as buyers fighting to win at their offers or sellers wondering why they need to pay full commission when […]

Does Conflict Make You Cringe?

As you know, I think there are a lot of things that are important to have in your “toolbox”. Great presentations skills … a unique business brand … market knowledge … and more. But I truly believe that the ability to manage conflict is the single most important skill you can develop. Developing top-notch conflict […]

I Made Lemonade!

We’ve all heard the old saying, “When life hands you lemons, make lemonade!”  (unless you’re Greek, in which case you make Avgolemono – a delicious Mediterranean soup created with lemons). This year I had the opportunity to make a big batch of lemonade, and while I didn’t realize it at the time, it ended up […]

Ask Denise!

Denise Lones

Q: How did you get so good at presentations and handling conflict? How did you learn to “think on your feet” so easily? A: Practice. Practice. Practice, practice, practice. Oh, and more practice. What I learned a long time ago is that being a good presenter, and being good at managing conflict, are not traits […]

This Week’s Featured Product: How to Handle Any Objection

We’ve lowered our prices on several of our downloadable audio products! Many now just $19! This week’s featured product: How to Handle Any Objection This CD will teach you how to handle objections in a way that will have you excited for the next one. Objections are a person’s way of getting more information, stalling or […]

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