Customer Service | The Zebra Blog

Posts Tagged ‘Customer Service’

The Power of a Strong Brand

I must admit that I am a bit of a brand snob. I have my favorites and I’m fairly loyal to those favorites. Note that I did not say that I am completely loyal because there have been times when a good deal or a lower price enticed me to try another brand. A great […]

Ask Denise: To Knock or Not to Knock?

Q: “Denise, I understand you are not a big fan of door knocking, but when I hold an open house, I regularly spend about an hour letting the neighbors know in-person that I am holding an open house, to expect extra traffic, and to let them know they are welcome to drop by. Do you […]

Concierge Client Care In Action: Spirit Of The Entrepreneur Awards

I have had the pleasure and honor of working with the best of the best over the years.  I value concierge client care and when I find it I treasure it. In a world where the pace in which we live is fast and our time is so valuable, when you find someone who is […]

The Accidental Business-Building Event

When I was actively selling real estate I stumbled upon one of the MOST amazing business building events.  I didn’t plan on it. I didn’t expect it. It just occurred from a single action I took for my sellers on their moving day which then became my signature act of kindness. It was fairly early […]

Ask Denise: My File System is a Disaster!

Q: “Denise, I read your article last week on filing systems. This all sounds good, but over the last 15 years I have been in business, I have accumulated a lot of files. A LOT!!! Frankly my filing system isn’t so much a system as an unmitigated disaster. I don’t even know where I would […]

The Property Purchase Analysis: A Smart Assessment Tool for Homebuyers

Agent showing paper to clients

Real estate agents wouldn’t list a house without doing a CMA for the seller, but many agents who work with buyers don’t provide an in-depth analysis prior to writing an offer. While some agents do take the time to run some stats, there is much more to doing the kind of analysis that helps buyers […]

Automatic Listing Information: To Send or Not to Send, That is the Question!

Ask most agents and they will tell you that they love the ability to send their clients listings through their MLS.  How easy and streamlined it seems to be to just click a few boxes and then voila! – the client receives new listings as they come on the market, keeping the client up-to-date on […]

Expectations: Managing Them is Critical

a man talking and gesturing to two women

Every customer has an expectation when buying a product or service. Most of us don’t even think about expectations… until there is a problem with the product or service we have paid our hard-earned money for. In real estate sales the expectations are numerous. We have all worked with buyers who expect you to find […]

Is Your Business Dying on the Vine?

As I write this I’m looking outside my window – amazed at how our wet Washington winters and springs, followed by a burst of warm weather, have created landscaping in my yard in what almost seems “overnight”. The reality, of course, is that it didn’t happen overnight.  I began planning my landscaping project about 18 […]

Business Boosting Buyer Strategies

A terrific buyer business will have several key components – client engagement, a powerful presentation, and a “concierge-level” buyer tour. But even with the right tools, you will never solidify your buyer business until you are able to write offers that close and create a follow-up plan that builds long-term relationships. Do you have buyers […]

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