A funny thing happened on my way to teach my EVOLVE class a couple of weeks ago and I can’t wait to share this story of exceptional client care with you. My CEO Shauna Naf and I were on our way to teach EVOLVE when we noticed a strange sound coming from the right front […]
Q: In one of your Zebra Reports about handling leads you said we should offer to create special reports for a potential client. I just don’t have the time to do this for every person that contacts me. What’s wrong with sending data from the MLS via email? A: Nothing is wrong with that. It’s […]
Q: Denise, how do you know if your client care is exceptional if you never hear back from clients? I feel like I deliver amazing service, but I think companies like Nordstrom have so elevated the bar that people expect super-human performance from me. A: Nordstrom – and many other companies – have created a […]
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