Ask Denise: Interrupted Listing Presentations | The Zebra Blog

Ask Denise: Interrupted Listing Presentations

Denise Lones

Q:  Denise, I am getting derailed by sellers at my listing presentation who keep interrupting me and are ruining the flow of my presentation. Short of being rude and asking them to stop, I don’t know how to handle this. Help!

A:  Part of a great listing presentation is setting expectations with your sellers. One way to help with this is to use an agenda that you share with the sellers. Let them decide which area they want to start with, then cover that area to their satisfaction before going to the next one. If people don’t know what to expect, and worry that you’ll never get to their area of concern, they’re far more likely to “interrupt” you.  

It might also help you to treat this less as a formal “presentation”, and more as an interactive session with your potential clients. Most people don’t enjoy being lectured to! And keep in mind that your listing presentation should never, ever run longer than an hour. It might be that you’re being interrupted because the sellers want to move things along and are frustrated by the time it’s taking. Remember – they’re probably interviewing several agents and they may already have spent hours and hours listening to canned “presentations”.

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2 Responses to “Ask Denise: Interrupted Listing Presentations”

  1. Doug Bullis says:

    I think Denise is right on with setting the expectations ahead of time. It might be a good idea to ask questions of the seller(s) before you even show up and have them answered as part of your presentation. When you do show up you can let them know their questions or concerns they mentioned are answered in your presentation. They may be less inclined to “interrupt”. Questions get answered, presentation flows smoothly = everyone’s happy!

    • Denise Lones says:

      Doug I couldn’t agree with you more on your excellent point about helping to have a presentation that flows smoother. Asking questions of the seller is the best way to get them involved and to really hear what their concerns are. Great comment, thanks, Denise

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