Client Communication | The Zebra Blog

Posts Tagged ‘Client Communication’

Professional Texting Etiquette

Many agents have asked me about proper and professional texting etiquette in our modern world. Texting can be a great way to send a quick message on the go, but you have to use it appropriately. First of all, if you’re texting someone and that person isn’t responding immediately, you need to remember they may […]

Ask Denise: Connecting with Analytical & Controller Personalities

Q: “Denise, I caught your Denise Live this week about how recognizing someone’s personality can help you communicate better and I am looking forward to your four-part series on this! I am a promoter and have a senior seller who worked as an engineer all his life. Although he appreciates the work I am doing […]

Ask Denise: Cautious Celebration

Q: “Denise, our state is entering into a new opening-up phase and I had a crazy idea about sending out a celebratory postcard – like a Happy New Year card but to welcome our new phase and include a few facts on the back about what they can expect for real estate – such as […]

Leveraging Your Superpower

This week I want to talk about your superpower, yes you have one! I want to define it, explain it and show you how to put it to work for you. There are so many real estate agents in the field today and there are specific reasons that a client is attracted to working with […]

Ask Denise: Support First

Q: “Denise, I have been sitting on this letter draft that you wrote but I haven’t sent it out. I am concerned about someone challenging me on the future impact to real estate. I feel like I need answers that I don’t have.” A: Because none of us have a crystal ball, none of us […]

Getting Comfortable with the Truth

Real estate is a people business and can therefore be very unpredictable at times. Clients don’t always do what you think they will do and often they change their minds at a moment’s notice. Real estate requires strong communication skills and the ability to deliver the truth in a factual and practical manner. Most agents […]

Recessions and Real Estate, What’s the Big Worry all About?

Have you ever wondered how previous recessions have affected real estate prices?  This is a common question I get asked by agents and consumers anytime the word recession is brought up.  The term, “recession” can scare anyone who has been through one and were caused financial strain as a result.  Therefore, the word recession often […]

Ask Denise: Branding Bottles?

Q: “Denise, I am thinking about getting water bottles for my open houses with my branding on them. What do you think?” A: While I certainly applaud the use of your brand on just about anything, I wonder if this is consistent with your goals which, in this case, are to provide brand recognition for […]

Ask Denise: Delivering Bad News

Q: “Denise, I get so much anxiety when I have bad news to tell a client. I get shaky, I can’t breathe, and I just dread their reaction because I can’t tell how they are going to react. I know I overanalyze and should just jump in, but I just can’t!” A: Handling conflict…even if […]

Polly Wanna… CARROT?

For years, I have listened to agents complain about the unresponsiveness of their potential clients or online leads. When I question them about what they think is going on, they usually respond with, “they never return my emails or calls.” The truth of the matter is that people are busy and may not have time […]

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