client follow-up | The Zebra Blog

Posts Tagged ‘client follow-up’

Ask Denise: Asking for Referrals

Q: “Denise, I am going to be sending a customized property report to all my past clients in December and January followed up by a phone call. I am wondering how you suggest I ask for referrals on that phone call?” A: I DON’T recommend asking for referrals – ever! If you do an amazing […]

Ask Denise: Scoring Points in Client Care

Q: “Denise, I am trying to amp up my communication to my sphere database and I remember something from a class of yours that has a numbering system for ranking communication. Can you remind me of that?” A: Of course! That is my 36 Point System and a fantastic way to provide structure to any […]

Polly Wanna… CARROT?

For years, I have listened to agents complain about the unresponsiveness of their potential clients or online leads. When I question them about what they think is going on, they usually respond with, “they never return my emails or calls.” The truth of the matter is that people are busy and may not have time […]

November Client Mailer Content is Here

This November we’ve put together three great articles that our Club Zebra Pro members can mail to their sphere, attribute free. First-up, checkout our winter home buying strategy that outlines why this winter is a great time for buyers to be in the real estate market. We also have a mailer-format glossary that illuminates some […]

Don’t Just Connect…POWER CONNECT!

Real estate is an industry that has seen many ups and downs over the years. It has also seen monumental changes in the day-to-day operations and processes due to technology and the creation of online real estate search sites. Over the past two and half decades I have watched the industry go through monumental changes. […]

Ask Denise: The Cost of Silence

Q: “Denise, I had an “Aha!” moment this spring when I heard that one of my past clients had sold their home and bought with another agent. I was devastated because I thought for sure that they would seek me out when they were ready to make a move. We had such a great relationship! […]

The Summer Time Hues: The Different Colors of the Summer Real Estate Rainbow

Summer is here, and potential buyers and sellers are experiencing different levels of real estate urgency. Some are rushing to make that summer time purchase or sale while others are basking in the sun with no desire to even think about making a move because they are so busy enjoying the weather. Summer is a […]

On Sale – Annual Client Review

Now through January 15th you can save 20% on the purchase of our Annual Client Review client care system! Perhaps the single most important follow-up and client care activity that you can do every year is the Annual Client Review. This snapshot of market activity is appreciated by clients, demonstrates your expertise and gives you […]

Ask Denise: My Client Database

Denise Lones

Q:  Denise, I was in your Safari class this week and you talked about the importance of having your client database on your own computer. I have my database on my company’s server via their CRM. Can you elaborate a bit? A:  You bet! I firmly believe that you should have control over your client […]

Ask Denise: Database Worthy?

Denise Lones

Q:  Denise, I recently closed on a transaction and I really don’t think the sellers liked me because their home sold for less than they had originally wanted. Should I take them out of my database so I don’t waste money mailing to them in the future? A:  ABSOLUTELY NOT!!!!  Even though the sellers are […]

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