Communication, Client Care, and Follow-up | The Zebra Blog

Archive for the ‘Communication, Client Care, and Follow-up’ Category

Branding Spotlight: What Will $X Buy?

When you want a snazzy piece of marketing that will entice both buying and listing clients, look to this template that pulls double-duty. Sometimes, your clients might have trouble imaging how much house their price point can buy, especially if they’re from out of the area or haven’t been keeping up with the market over […]

Facing the Dragon

Today I am here at the Lynnwood Convention Center where we hold many of our live classes and meetings with coaching clients. For this week’s Zebra Report I want to talk about that sick feeling that most people get when they are confronted by conflict. I want to specifically address what happens to a person […]

Branding Spotlight: Annual Client Review

Are you looking at your pipeline thinking you would like some additional business come January? Perhaps the single most important follow-up and client care activity that you can do every year is the Annual Client Review. This snapshot of market activity is appreciated by clients, demonstrates your expertise and gives you several opportunities to reconnect […]

Conquering Conflict

Today, the topic is conflict. Again? Yes. We need to address conflict. Why? For starters, almost every day in my business, I get a call from at least one agent talking about conflict. There’s conflict with buyers, sellers, vendors, the title company—and other agents! Real estate is an industry that breeds conflict because there are […]

Mail Means MONEY in Your Pocket!

One of our favorite clients recently challenged us on social media about the importance of mail and I thought it was worth addressing in a Zebra Report: “Where I am from I don’t see many people reading their mail when they have social media. When I ask if they received my letter after a week […]

Branding Spotlight: Appreciation by Neighborhood

Are you helping a seller visualize the market value of their home? Or are you assisting a buyer in pin-pointing a good area for investment? Or maybe you are at an open house and want something valuable to give to potential buyers? The Appreciation by Neighborhood map can be a star in all of those […]

Your Lizard Brain in Conflict

Have you ever been in a really stressful situation, perhaps one in which someone was upset with you, and your instinct was to flee? Or perhaps your body flooded with adrenaline in preparation for a fight? In both cases, your “lizard brain” – or that part of your brain that is primitive and is what […]

Do You Have the Keys to Solving Conflict?

Today I want to talk about something that has come up a lot this year, just because there has been so much stress, and people have been away from their normal habits and routines. That topic is CONFLICT. Whether that conflict is at home, with a business associate, with a client, or a family member. […]

Holding Back or Speaking Your Truth

One of the hardest things we are faced with when dealing with difficult people or situations is how to best maneuver our emotions and our need to defend ourselves. Whether it is a personal or business issue where you feel you have been wronged or misjudged you will need to navigate those rough waves of […]

Do You Have Trouble Speaking Up?

Quick show of hands – how many of you had a challenging transaction over the last 12 months? One that was in danger of failing at some point between pending to close? Wow! Let’s see. Hmmm…almost…all of you!

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