Today I am here at the Lynnwood Convention Center where we hold many of our live classes and meetings with coaching clients. For this week’s Zebra Report I want to talk about that sick feeling that most people get when they are confronted by conflict. I want to specifically address what happens to a person […]
Posts Tagged ‘conflict management’
Ask Denise: Rebellious Clients
Q: “Denise, I have been working with a buyer couple during COVID. In our area, we have a rule that only myself and one other person can be viewing a home at one time. The other person has to stay in the car. However, the husband has been sneaking in when I am touring with […]
Club Call: Handling Conflict with Ease and Poise
We had a great call with Denise Lones today on the topic of Handling Conflict with Ease and Poise. It is easy to get worked up when someone questions your integrity or when someone is making a much bigger problem out of something than it really is. Denise shared an easy-to-follow formula that can help […]
How to Be Still in a Real Estate Storm
Real estate brokers are always busy and on the go. They often move at a very fast pace and have to make quick decisions when trying to solve problems for clients. The challenge with this is that quick decisions aren’t always necessarily the best decisions. Just because somebody asks you to solve a problem or […]
The Word “NO” Is Not a Bad Word
If I gave up every time I heard the word NO, I would be defeated and I would simply assume that NO meant that the conversation was at its end. However, I believe that NO means so much more than NO. The word NO may be a respectful way for a potential client to tell […]
Ask Denise: Messy Office Mate
Q: “Denise, my office mate is driving me crazy. We are like the Odd Couple. Every night I spend a few minutes putting everything away, filing and wiping down my desk for a clean start in the morning. However, her side of the office looks like a tornado hit it. There are files and papers […]
On Your Bus and In Your Business
Whether you run your own real estate business, work for a company, or are part of a real estate team, there are people who you rely on day to day to help the business run smoothly. These are the people I call “on your bus”. In an ideal world, the bus runs smoothly. This means […]
Dealing With Conflict? Use “The Conflict Formula”
We have gone from a very slow market to a very busy market. Believe it or not it is in this type of market that agents are facing conflict in their transactions. Conflict could show up as buyers fighting to win at their offers or sellers wondering why they need to pay full commission when […]
I Made Lemonade!
We’ve all heard the old saying, “When life hands you lemons, make lemonade!” (unless you’re Greek, in which case you make Avgolemono – a delicious Mediterranean soup created with lemons). This year I had the opportunity to make a big batch of lemonade, and while I didn’t realize it at the time, it ended up […]