conflict resolution | The Zebra Blog

Posts Tagged ‘conflict resolution’

Club Call: Handling Conflict with Ease and Poise

We had a great call with Denise Lones today on the topic of Handling Conflict with Ease and Poise. It is easy to get worked up when someone questions your integrity or when someone is making a much bigger problem out of something than it really is. Denise shared an easy-to-follow formula that can help […]

Ask Denise: Delivering Bad News

Q: “Denise, I get so much anxiety when I have bad news to tell a client. I get shaky, I can’t breathe, and I just dread their reaction because I can’t tell how they are going to react. I know I overanalyze and should just jump in, but I just can’t!” A: Handling conflict…even if […]

Serve Solutions, Not Endless Banter

So many agents I talk to find themselves stuck in this communication rut. Part of the challenge is they don’t have a system for effective problem-solving with their clients. Do you ever find yourself talking with a client to whom you just can’t seem to say no? Do you ever find yourself in a conversation […]

What are You Avoiding?

Do you ever get that feeling in the pit of your stomach when you think about that certain thing that you have been putting off?  That thing you know you should do and would make you feel better to just get it off your plate? But the thought of tackling it is so overwhelming that […]

The Word “NO” Is Not a Bad Word

If I gave up every time I heard the word NO, I would be defeated and I would simply assume that NO meant that the conversation was at its end.  However, I believe that NO means so much more than NO.  The word NO may be a respectful way for a potential client to tell […]

Ask Denise: Phone Etiquette

Q: “Denise, my wife and I work together (we are a real estate team). We have happily worked together for a number of years. In the last few months, she has indicated that I am not answering the phone as she would like. I answer with a hearty, “Hello!” which she says is too exuberant […]

Ask Denise: To Brand or Not To Brand

Q: “Denise, I have been thinking about developing a brand with your company, but when I talked to my managing broker about it, she strongly encouraged me to not develop a brand and to instead use the materials the company provides. She didn’t say I outright couldn’t, but the impression I was left with was […]

Ask Denise: A Delicate Discussion

Q: “Denise, I have a delicate problem I need your help with. My brokerage has an office that is attached to mortgage lender’s office. Unfortunately, that lender and their company are getting a bad reputation for not getting transactions closed. What is worse is the communication between the lender  and bank and then with the […]

Ask Denise: Messy Office Mate

Q: “Denise, my office mate is driving me crazy. We are like the Odd Couple. Every night I spend a few minutes putting everything away, filing and wiping down my desk for a clean start in the morning. However, her side of the office looks like a tornado hit it. There are files and papers […]

Ask Denise: Should I buy a new car?

Denise Lones

Q:  I am embarrassed by my work car and am trying to talk my husband into purchasing a new one. It isn’t too old, but as a family car it is “decorated” with crayons, dog hair, and smells funny. I clean it all the time, but the messes just come back. My husband feels that […]

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