Q: “Denise, I had a really odd thing happen yesterday that I can’t stop thinking about and am wondering how I should move forward. I have been working for about two months with my sellers, helping them get their home ready to go on the market in the next three weeks. Although we don’t have […]
Readers, last week I addressed a question about client appreciation events and whether you should continue your planning of these with our current COVID situation. You can read that answer here. This week, I wanted to provide some alternative live client appreciation ideas so you can still keep your past clients top-of-mind no matter what […]
Posted in Ask Denise, Communication, Client Care, and Follow-up 
Tags: Client, client party, covid-19, donate, events, gift, party 
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Q: “Denise, I want to do something special for my past clients this year for the holidays. I already do an annual property report in January and don’t want to do a client appreciation event. I am thinking of something like a gift. What ideas do you have for a great client gift?” A: That […]
Posted in Ask Denise, Communication, Client Care, and Follow-up Tags: budget, Client, gift, holidays No Comments »
Today’s design spotlight features our Instant Identity client, Lynn Eng-Lei, who chose the design “Budding Willow.” Lynn had already been using a bright vibrant lime green which she wanted to continue with, but at the same time she needed a design that would harmonize with her forest green John L. Scott materials. We used a […]
Q: Denise, I am struggling with whether to include a closing gift for my clients or not. What do you think? A: While I don’t think a closing can buy your way into people forgiving you for mistakes during the transaction or a lack of client care, a closing gesture can indeed go a long […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up, Sellers Tags: appreciation, Client, client care, closing, closing gift, Communication, gift, present No Comments » Q: My broker says I should be baking cookies at my open houses, but I have now burned two batches because I get to talking with potential buyers. That “burned cookies” smell does nothing to enhance the property! How do I tell my broker that I am not Betty Crocker? A: I would start by […]
Q: One of your recent answers was about client appreciation events. I want to do one, but I am afraid no one will come. Can you give me a few ideas? A: I hear this so often from agents, and I understand completely. It’s possible the first couple of appreciation events might be lightly attended […]
Q: I need your help! I’m trying to generate leads in my business by taking advantage of some of the things I do in my ordinary life – kids at soccer games, shopping with friends, or volunteer work. I’m struggling to figure out how and when to move discussions from fun personal stuff, to business […]
Q: I often hear agents talking about their ‘pipeline’. What is it, and why is it so important? Answer: In simple terms, your pipeline is the business you have that is due to pay out a commission – i.e. your transactions under contract. In visual terms – your contracts go in one end of your […]
Q: I’ve just moved into a new community. How do I compete with agents who have been here a long time? A: You don’t need to have lived in a community for a long time to be a successful real estate agent! You may have to work harder than you have in the past, but […]
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