Client | The Zebra Blog

Posts Tagged ‘Client’

Ask Denise: Holiday Gift Ideas

Q: “Denise, I want to do something special for my past clients this year for the holidays. I already do an annual property report in January and don’t want to do a client appreciation event. I am thinking of something like a gift. What ideas do you have for a great client gift?” A: That […]

Ask Denise: Closing Gifts

Denise Lones

Q:  Denise, I am struggling with whether to include a closing gift for my clients or not. What do you think? A:  While I don’t think a closing can buy your way into people forgiving you for mistakes during the transaction or a lack of client care, a closing gesture can indeed go a long […]

Ask Denise: Baking Cookies

Denise Lones

Q:  My broker says I should be baking cookies at my open houses, but I have now burned two batches because I get to talking with potential buyers. That “burned cookies” smell does nothing to enhance the property! How do I tell my broker that I am not Betty Crocker? A:  I would start by […]

Ask Denise: Client Appreciation Events

Denise Lones

Q:  One of your recent answers was about client appreciation events. I want to do one, but I am afraid no one will come. Can you give me a few ideas? A:  I hear this so often from agents, and I understand completely. It’s possible the first couple of appreciation events might be lightly attended […]

Ask Denise: Conversation Pointers

Denise Lones

Q:  I need your help!  I’m trying to generate leads in my business by taking advantage of some of the things I do in my ordinary life – kids at soccer games, shopping with friends, or volunteer work.  I’m struggling to figure out how and when to move discussions from fun personal stuff, to business […]

Ask Denise: Your Pipeline

Denise Lones

Q: I often hear agents talking about their ‘pipeline’. What is it, and why is it so important? Answer: In simple terms, your pipeline is the business you have that is due to pay out a commission – i.e. your transactions under contract. In visual terms – your contracts go in one end of your […]

Ask Denise: New Agent in the Neighborhood

Denise Lones

Q: I’ve just moved into a new community. How do I compete with agents who have been here a long time? A: You don’t need to have lived in a community for a long time to be a successful real estate agent! You may have to work harder than you have in the past, but […]

Ask Denise: Holding a Client Appreciation Event

Denise Lones

Q: “Denise, I’ve never held a client appreciation event, but I know I need to this spring.  Help!  What do I do?” A: The first thing to do is to ensure that you have secured a small base of key players (and helpers) that you absolutely want to be there.  Make the date at least 60 […]

Connect the Dots

Let me tell you my newest story about customer service. Or in this case – the lack thereof. It began during the holidays, with my entire family at my house. My family members are hockey fanatics. They live and breathe hockey. On this particular day, there is a very important hockey match on television and […]

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