client care | The Zebra Blog

Posts Tagged ‘client care’

Ask Denise: Too Much Yes

Q: “Denise, as I look back on 2018, my common theme was too much yes…not enough me. Meaning, I said yes to way too many people – buyers wanting to see homes out of the area and out of their price range, sellers with high price expectations, and even my kids expecting I could take […]

Ask Denise: Expired Listings Lead Generation

Q: “Denise, I am starting to see expired listings in my area that are not relisting right away. Of course, the reason these sellers have expired is due to their unrealistic price expectations although there are a few examples of marketing that could definitely be improved. I was thinking about doing some lead generation by […]

Stop Trying to be Perfect over the Holidays

A number of brokers have asked me recently if it’s too late to send out the holiday card or mailer that they had planned to send out by December 10th. In fact, one of my clients has all of her holiday cards addressed, stamped and ready to go but she is worried that now it’s […]

Ask Denise: Setback? Rebound!

Denise, I am frustrated! I have been in the business for 15 years and each year my business has gotten a little better and a little better. I was on track at the beginning of the year to finish the year a smidge higher than last year, but several clients have had a change of […]

Evaluate the Market with Facts, not Emotion

When agents ask me how the market is doing, I always ask them, “Why they you asking?” Considering they are in the market day to day I assume that they have a very good idea of how the market is doing. The challenge is that for many agents that were licensed during the downturn/correction/crash/recession (or […]

Serve Solutions, Not Endless Banter

So many agents I talk to find themselves stuck in this communication rut. Part of the challenge is they don’t have a system for effective problem-solving with their clients. Do you ever find yourself talking with a client to whom you just can’t seem to say no? Do you ever find yourself in a conversation […]

Ask Denise: Old Truck Blues

Q: “Denise, I have a seller who will be listing in a few weeks. He recently retired and will be moving out of state. His house is in decent shape with a nice view, but he has this old truck in his driveway that is a total eyesore. I am not sure if it is […]

Don’t Just Connect…POWER CONNECT!

Real estate is an industry that has seen many ups and downs over the years. It has also seen monumental changes in the day-to-day operations and processes due to technology and the creation of online real estate search sites. Over the past two and half decades I have watched the industry go through monumental changes. […]

Ask Denise: Opening Up at an Open House

Q: “Denise, I am having a difficult time at my open houses lately. Visitors are on a mission. They engage very little, come in, tour, and leave. I am not a very outgoing person and their body language is telling me to stay away so I do. I have used a sign-in sheet in the […]

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