client care | The Zebra Blog

Posts Tagged ‘client care’

Is Your Prospect A Time Waster?

How do you tell the difference between good and bad prospects? One will waste your time, dragging you from house to house-getting all kinds of information from you-only to end up dumping you right before writing an offer. You also have clients who seem like time wasters, but they’re just very analytical and thorough in […]

Ask Denise: Don’t Doubt your Database!

Q: “Denise, the agent I share an office with is raving about her new CRM. It is online and very techy. I am generally not techy. I have my database in an Excel sheet which I can manage, but should I just go to a class and step up to this new system? It seems […]

The Number One Client Communication Mistake

Do you ever wonder how some people seem to have such a way with words and have absolutely no problem talking to anyone?  Others, however, stumble and find it hard to engage potential clients in a conversation that is anything more than superficial. When I think about my own real estate journey over the years […]

Ask Denise: Reporting the Highs and Lows

Q: “Denise, although I am not too worried about this since buyers seem to be back out in droves, prices in our market did make an adjustment over this time last year. I always report on year-over-year stats, but what do I do if prices have adjusted downward? Do I still report the information?” A: […]

Ask Denise: Beyond Social Media

Q: “Denise, I am an older agent (three years until retirement!). I keep feeling like I am missing the boat when it comes to social media. I don’t want to Tweet! I don’t want to waste my time on Facebook or Insta-whatever! And I certainly don’t want to chat on any Snap-thingy. I don’t need […]

Ask Denise: Too Much Yes

Q: “Denise, as I look back on 2018, my common theme was too much yes…not enough me. Meaning, I said yes to way too many people – buyers wanting to see homes out of the area and out of their price range, sellers with high price expectations, and even my kids expecting I could take […]

Ask Denise: Expired Listings Lead Generation

Q: “Denise, I am starting to see expired listings in my area that are not relisting right away. Of course, the reason these sellers have expired is due to their unrealistic price expectations although there are a few examples of marketing that could definitely be improved. I was thinking about doing some lead generation by […]

Stop Trying to be Perfect over the Holidays

A number of brokers have asked me recently if it’s too late to send out the holiday card or mailer that they had planned to send out by December 10th. In fact, one of my clients has all of her holiday cards addressed, stamped and ready to go but she is worried that now it’s […]

Ask Denise: Setback? Rebound!

Denise, I am frustrated! I have been in the business for 15 years and each year my business has gotten a little better and a little better. I was on track at the beginning of the year to finish the year a smidge higher than last year, but several clients have had a change of […]

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