client care | The Zebra Blog

Posts Tagged ‘client care’

Ask Denise: Setback? Rebound!

Denise, I am frustrated! I have been in the business for 15 years and each year my business has gotten a little better and a little better. I was on track at the beginning of the year to finish the year a smidge higher than last year, but several clients have had a change of […]

Evaluate the Market with Facts, not Emotion

When agents ask me how the market is doing, I always ask them, “Why they you asking?” Considering they are in the market day to day I assume that they have a very good idea of how the market is doing. The challenge is that for many agents that were licensed during the downturn/correction/crash/recession (or […]

Serve Solutions, Not Endless Banter

So many agents I talk to find themselves stuck in this communication rut. Part of the challenge is they don’t have a system for effective problem-solving with their clients. Do you ever find yourself talking with a client to whom you just can’t seem to say no? Do you ever find yourself in a conversation […]

Ask Denise: Old Truck Blues

Q: “Denise, I have a seller who will be listing in a few weeks. He recently retired and will be moving out of state. His house is in decent shape with a nice view, but he has this old truck in his driveway that is a total eyesore. I am not sure if it is […]

Don’t Just Connect…POWER CONNECT!

Real estate is an industry that has seen many ups and downs over the years. It has also seen monumental changes in the day-to-day operations and processes due to technology and the creation of online real estate search sites. Over the past two and half decades I have watched the industry go through monumental changes. […]

Ask Denise: Opening Up at an Open House

Q: “Denise, I am having a difficult time at my open houses lately. Visitors are on a mission. They engage very little, come in, tour, and leave. I am not a very outgoing person and their body language is telling me to stay away so I do. I have used a sign-in sheet in the […]

Are You Riding the Wave or Treading in the Trough?

Ahhh…summer! On the one hand, I love summer. Warm days and nights. Time out by the water. My dogs frolicking with abandon. But I am always wary of summer because of what comes next. Once agents put away their swimsuits and flip flops panic mode sets in because they have been tending to their suntans […]

Ask Denise: The Cost of Silence

Q: “Denise, I had an “Aha!” moment this spring when I heard that one of my past clients had sold their home and bought with another agent. I was devastated because I thought for sure that they would seek me out when they were ready to make a move. We had such a great relationship! […]

Just Because You Can Doesn’t Mean You Should

Most real estate brokers that I know got into the business because they love helping people. They are servant people at heart and really want to take great care of their clients. However, the challenge that many brokers face is that they often find themselves between a rock and a hard place when a seller […]

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