truth | The Zebra Blog

Posts Tagged ‘truth’

Getting Comfortable with the Truth

Real estate is a people business and can therefore be very unpredictable at times. Clients don’t always do what you think they will do and often they change their minds at a moment’s notice. Real estate requires strong communication skills and the ability to deliver the truth in a factual and practical manner. Most agents […]

Don’t Let Barriers Drain Your Pool of Buyers

There are many barriers to selling a home in today’s competitive selling environment.   The challenge for many agents is how to discuss those barriers without offending the client.  Perhaps the home you are evaluating has a very strong cat urine odor or the seller has just told you that they expect you to be at […]

Ask Denise: Messy Office Mate

Q: “Denise, my office mate is driving me crazy. We are like the Odd Couple. Every night I spend a few minutes putting everything away, filing and wiping down my desk for a clean start in the morning. However, her side of the office looks like a tornado hit it. There are files and papers […]

Ask Denise: Slip of the Tongue

Denise Lones

Q: “Denise, I made a big faux pas last week and it is just killing me. I accidentally called my client’s new wife by his ex-wife’s name. Both have been clients of mine and it was an honest mistake. I had been showing them homes several times per week but since this happened they won’t […]

Ask Denise: Kids vs Car Kit

Denise Lones

Q:  Denise, I really enjoyed your article last week on organizing my car. I was totally inspired and created my whole kit complete with hammer, measuring tape, zip ties, the works! I even bought snacks in the event I have buyers that I am touring and they get hungry. However, I went out to my […]

Telling the Truth and Offering Solutions

Two people in discussion

We have delved into the sometimes-contentious topic of conflict over the last three weeks by introducing the “Conflict Formula” which will help you deal with any situation involving conflict by keeping a cool head. My Conflict Formula is reiterated below:   Speak facts, not emotion Engage the other person’s point of view or thought Tell […]

Dealing With Conflict? Use “The Conflict Formula”

The Conflict Formula

We have gone from a very slow market to a very busy market. Believe it or not it is in this type of market that agents are facing conflict in their transactions. Conflict could show up as buyers fighting to win at their offers or sellers wondering why they need to pay full commission when […]

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