So many agents I talk to find themselves stuck in this communication rut. Part of the challenge is they don’t have a system for effective problem-solving with their clients. Do you ever find yourself talking with a client to whom you just can’t seem to say no? Do you ever find yourself in a conversation […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports 
Tags: client care, client care tips, Client Communication, communication with sellers, conflict resolution, real estate client communication, skills, working with buyers, working with clients, working with sellers 
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Summer is here, and potential buyers and sellers are experiencing different levels of real estate urgency. Some are rushing to make that summer time purchase or sale while others are basking in the sun with no desire to even think about making a move because they are so busy enjoying the weather. Summer is a […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Zebra Reports Tags: client care examples, client care tips, client follow-up, client interaction, expectations, managing expectations, market conditions, now clients, personality assessment, potential clients, real estate client communication, seller expectations, summer, working with clients 2 Comments »
PART FOUR: CLOSING WHEN YOU’RE A “SUPPORTER” This is my final Zebra Report in my series on closing strategies based on your personality style – and that of the clients you are trying to close. If you missed the previous three weeks, be sure to review the Zebra Reports on closing strategies for Promoters, Controllers, […]
Posted in Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Zebra Reports Tags: analytical, Client Communication, close, closing, closing a sale, controller, converting leads, personality, personality assessment, personality style, personality type, promoter, real estate client communication, supporter No Comments »
Q: Denise, I am getting derailed by sellers at my listing presentation who keep interrupting me and are ruining the flow of my presentation. Short of being rude and asking them to stop, I don’t know how to handle this. Help! A: Part of a great listing presentation is setting expectations with your sellers. One […]
As I was thinking about this week’s Zebra Report I posed a question to myself: Is real estate still a belly-to-belly business? That’s what we used to call it in the old days. Back then we didn’t have email, we didn’t have online MLS systems, we didn’t have electronic key boxes, and we didn’t have […]
Q: I want to take most of the summer off – it’s the last time I’ll have with my daughter before she goes to college, but I’m worried about my business. Is it realistic to think I can take two months off? A: First, I applaud your desire to spend time with your family. And […]
What happens when you really understand your marketplace? You win the business – that’s what! John Fiala is an agent who keenly understands the value of tracking activity in his marketplace. Each week John completes painstaking research to ensure that he has his finger on the pulse of his local market.
Aranka Fruehauf’s toolbox starts with an attitude toward client care that is second to none – what we would call “concierge class client care.” But it doesn’t stop with attitudes and beliefs! Aranka delivers on her promise of extraordinary client care. Aranka’s clients receive custom-tailored communication from her. She doesn’t simply dash off an email […]
Q: In a recent Zebra Report on “Four Things to Tell Clients Right Now” you suggested we tell clients about the mortgage settlement and the Mortgage Forgiveness Debt Relief Act. How can I share this information without making seem like I think my client might be in a financial pickle? A: It’s easy to share […]
If you’ve been reading my Zebra Report for any time now, you know that I am passionate about the need for real estate agents to keep in touch with past, present, and potential clients. It’s one of my mantras, and one of the best things you can do to build your business. Often, an agent […]
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