Q: “Denise, I have a business associate (previous career, not in real estate) who has sent me five new clients over the last six months. I have sent a nice card with a coffee gift card each time, but I think I should do something more as a thank you. But I have never had […]
Q: “Denise, I just got a referral from another real estate professional (not an agent). What is an appropriate thank you gift or acknowledgement?” A: Think about what you like to receive if you give a referral to a vendor. Is it a gift certificate to a restaurant or a coffee card? Maybe a box […]
Posted in Ask Denise, Communication, Client Care, and Follow-up 
Tags: gift card, gifts, thank you gift, vendors 
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Q: “Denise, I love love love animals! I am crazy for them. Especially dogs. I non-apologetically have dog hair on my pants, it is in my car and if my clients have a dog, they are welcome to come along on showings (not in the house of course). I love my clients, but I really […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up Tags: ask denise, closing gift, dogs, gifts, pets No Comments » Q: Denise, I just got a referral from a past client and I feel like smacking myself on the head because I just realized I don’t have a system for thanking my past clients who refer me business. I thank agents who give me referrals. I thank buyers and sellers when they close with a […]
Q: Denise, I always wonder about what I should send to my clients this time of year. I usually just send a card, but others in my office are giving their clients wreaths, pies, and cookies. I do send a meaty personalized report in January, but am I missing the boat here? Should I just […]
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