Q: Denise, it is time for me to take a new photo. The one I am currently using is 15 years old. My hair just isn’t that big anymore and I have way more wrinkles. I am struggling because I am in an office with a lot of 30-somethings who dress hipper, understand technology so […]
Posted in Ask Denise, Motivation & Planning 
Tags: aging in place, client database, new photo, photo, portrait, update portrait 
No Comments » Q: Denise, I am getting a new photo done, but I really want to get photographed outside and my co-workers think I should get a traditional headshot inside. What do you think? A: Go for it! Absolutely if you are outside and in your element, then follow you instincts and get your photo done outside.
Q: “Denise, the summers are always chaotic for me because I work at home and the kids are at home. I have a home office, but my space isn’t always respected. But I only had to deal with it during the summer. However, this summer, my mother moved in with us and she does not […]
Q: “Denise, I am thinking about ordering some box candies so I can drop by my past clients’ homes when I am in the neighborhood. What do you think?” A: I have never been a fan of this idea because I don’t like it when people drop in on me. Many people these days are […]
Posted in Ask Denise, Communication, Client Care, and Follow-up Tags: client gifts, past clients 2 Comments » Q: “Denise, many years ago, I created a very robust buyer package that has about 30 pages of content – a lot of detailed content. I diligently bring these to my open houses and I usually give out about five per open house. If you are doing the math, that is about 150 pages of […]
Q: “Denise, I made a big faux pas last week and it is just killing me. I accidentally called my client’s new wife by his ex-wife’s name. Both have been clients of mine and it was an honest mistake. I had been showing them homes several times per week but since this happened they won’t […]
Posted in Ask Denise, Communication, Client Care, and Follow-up Tags: client care, truth No Comments » Q: “Denise, I have had a great spring, busier than I have ever been. I took a few well-deserved weeks off this summer and I am having a very hard time refocusing and getting motivated. What do you suggest?” It sounds like this is not quite your moment to get completely back to work. It […]
Q: “Denise, I love love love animals! I am crazy for them. Especially dogs. I non-apologetically have dog hair on my pants, it is in my car and if my clients have a dog, they are welcome to come along on showings (not in the house of course). I love my clients, but I really […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up Tags: ask denise, closing gift, dogs, gifts, pets No Comments » Q: “Denise, I feel like I need to make some changes on the financial side of my business. I get these monthly reports from my bookkeeper, but frankly, they just track the same business categories as the IRS forms. I need to track my business using different expense categories, but my bookkeeper doesn’t want to […]
Q: “Denise, I am thinking about hiring a contractor to do a little remodeling in my laundry room. If the contractor does a good job, I would have no problem recommending him or her to my clients. However, I am reading through the online reviews of some of my top picks and each has one […]
Posted in Ask Denise, Construction & Renovation Tags: client reviews, contractor, hire a contractor, mistake, remodel, remodeling, renovation, reviews No Comments »
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