Q: “Denise, I think it is time to hire a bookkeeper. I only need them for a few hours a month. What do you recommend?” I would recommend making a list of what exactly you want the bookkeeper to do. Do you want to hand over a batch of receipts and the credit card statement, […]
Q: “Denise, my out-of-area seller doesn’t want to spend the time or money to maintain their yard when it is for sale. In the seller’s area, a non-maintained yard makes the home look sloppy and in disrepair very quickly. The seller has alluded to perhaps my paying for the lawn service if I am so […]
Q: “Denise, I have heard that you are having a two day class coming up this fall. I am concerned about blocking out that time, but I have heard it is a game-changer. What do you think?” Well, of course I am biased, but if you are thinking about making some changes or implementing some […]
Q: “Denise, you addressed databases in the Zebra Report last week and I hate to admit my database is a mess. I have a leads database which is automatically populated from my online lead source, an old database from my previous career (I have some people who I still reach out to), and I have […]
Q: “Denise, it seems like every day I read something in the news about how so-and-so company was hacked and now their customer database is in the hands of spammers. What can I do to keep my database safe?” Nothing is going to keep your database completely safe, but there are definitely things that you […]
“Denise, in the last year, my last child has gone off to college, my mom who was living with us passed away and I have separated from my husband. I feel like I emotionally am doing okay, but I am realizing that my past real estate success was based on structure. Between shuttling my kids […]
Q: “Denise, I know I am making this way more difficult than it should be, but I like to thank my friends, family, and past clients with a gift card when they give me a referral. The challenging part is that I have a difficult time choosing what to give. For example, I was recently […]
Posted in Ask Denise, Communication, Client Care, and Follow-up, Lead Generation for Real Estate Agents, Tools and Systems for Real Estate Agents 
Tags: client gifts, gift, gift card, past client referrals, referral systems, referrals, referrals system, thank you, thank you gift, thank you system 
No Comments » Q: “Denise, I have a lot of reviews on Zillow, but I think I need to get reviews on Yelp. Can I just copy and paste a review from one platform to the other?” You need to get people writing reviews themselves. Instead of sending out a link to review on Zillow, perhaps send the […]
Posted in Ask Denise, Communication, Client Care, and Follow-up Tags: reviews, yelp, zillow No Comments » Q: “Denise, after a few tough months with my business and personal life, I think I just need to take a bit of a break from being fully involved in building my business. I think I just want to work with buyers and make them happy for a few months. Any suggestions and do you […]
Q: “Denise, I just found out I won a production award from my company (my first time). I want to announce this to my database but I don’t want to toot my own horn. What do you recommend?” A: First of all, congratulations! I know how hard you have worked to achieve this level. The […]
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