Q: Denise, I went to my local office supply store and created the filing system for my clients and business expenses that you mentioned two weeks ago (Ask Denise: Portable Filing System). But my challenge is making sure I use it and keep it up! This is not natural for me. What do you suggest? […]
Q: Denise, with the government shutdown, I have clients on both sides of the political fence getting very irate regarding the state of affairs. I am trying to maintain a professional outlook and am not comfortable getting into a heated discussion. How do I respectfully bow out of the political debate without making my clients […]
Q: Denise, what is the best strategy for getting sellers to be realistic about the repairs that might show up on the inspection report? A: As an agent, I have always encouraged my sellers to get a pre-inspection to identify potential issues before the buyer even gets involved. This is to prevent a small repair […]
Q: Denise, I just hate talking about price reductions with my sellers. In fact, I get sick to my stomach for days before I have to have that conversation. I feel responsible, as I am the one who priced their home at that price in the first place. What should I do? A: I can […]
Over the next several weeks I am going to be covering the importance of two little words: “What if?” Simply asking this question in a variety of scenarios will not only help you gauge what your clients are truly feeling about an issue, but it can also be a good tool for your clients to […]
Q: Denise, what do you think is the biggest, common mistake agents make in their real estate business? A: Wow, now that question has many answers, but for today I will focus on one of the most serious mistakes agents can make. That mistake is the inability to take responsibility for their actions or their […]
I have shared my Conflict Resolution formula over the last few weeks, and have been asked a few questions that several of you might be wondering about as well. Enjoy! I have a situation that I should have addressed a long time ago, but because I avoided conflict, the situation has gotten worse and I […]
Posted in Ask Denise, Communication, Client Care, and Follow-up, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents, Zebra Reports 
Tags: answer, conflict, conflict resolution, conflicting interests, engage, facts, formula, question, questions, resolution, situation, solutions 
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