We’ve lowered our prices on several of our downloadable audio products! Many now just $19! This week’s featured product: Successful Closings Create a memorable experience for your buyers and sellers and keep them coming back for more! Learn what your clients want from you during this critical time. AUDIO PRODUCTS AVAILABLE FOR DOWNLOAD Select a title […]
Posts Tagged ‘Buyers’
This Week’s Featured Product: How to Handle Any Objection
Posted by Denise Lones on January 10th, 2011
We’ve lowered our prices on several of our downloadable audio products! Many now just $19! This week’s featured product: How to Handle Any Objection This CD will teach you how to handle objections in a way that will have you excited for the next one. Objections are a person’s way of getting more information, stalling or […]
Lost Opportunities Come from Buyers, too!
Posted by Denise Lones on January 3rd, 2011
In last week’s Zebra Report I talked about the concept of Lost Opportunity as it relates to sellers. I discussed the potential business in terms of listings that you may have had taken, but you never saw the actual commission check. I also talked about how to track these sellers, and to look for patterns […]
Want to Increase Your Business? Answer Your Phone!
Posted by Denise Lones on December 10th, 2010
Recently, we had a discussion at our office meeting about a new trend that we’re seeing. It’s happening more and more. And it’s detrimental to an agent’s business. The new trend is agents not answering their phone. They are simply letting calls go to voice mail rather than answering the call. We decided to test […]
Posted in Zebra Reports 
Tags: Agents, Brokers, Buyers, Client, Client Communication, Customer Service, Sellers 
2 Comments »Ask Denise!
Posted by Denise Lones on December 7th, 2010
Q: “Denise, what’s the best marketing piece you’ve ever seen?” A: A series of visual boards I created for Open Houses. I set them up inside the house. Colorful visuals highlighted everything people needed to know about the local neighborhood. There were maps, school information, and market data. Talk about a conversation starter! People would […]
Ask Denise!
Posted by Denise Lones on November 23rd, 2010
Q: “Denise, I’ve had a listing on the market forever, but the seller won’t reduce. Should I continue to keep this listing on the market?” A: Absolutely not. It’s professional negligence to have a listing on the market when you know darn well it won’t sell. What you’re actually doing is inflating the inventory, and that […]
Ask Denise: On Client Communication
Posted by Denise Lones on November 2nd, 2010
Q: “Denise, do clients prefer email or phone calls?” A: It depends on the client. You must learn what they prefer. Some people do everything by email because they don’t like talking on the phone. Others never put down their phone, leaving their email inbox unchecked for days. All people are different. It’s up to […]
Ask Denise: On Open Houses
Posted by Denise Lones on October 11th, 2010
Q: “Denise, nobody showed up at my open house. Why?” A: It could be that: You’re overpriced, You didn’t do enough marketing and advertising to get people excited about coming to your open house, You didn’t focus enough on benefits in your ad. You put the time, date, and location—but little else, and / […]
Ask Denise: On Communication & Follow-up
Posted by Denise Lones on September 28th, 2010
Q: “Denise, I made an offer on a home for my client, asking for a response in 24 hours … but it’s been three days and I haven’t heard back from their agent. When should I contact the agent again?” A: Right now! You owe your client the respect of getting an answer for them. […]
More Than Just a Transaction — Create a Memorable Experience Instead!
Posted by Denise Lones on September 23rd, 2010
One of my colleagues has been raving about a local business. She keeps telling me, “Denise, you just HAVE to visit this place! It’s a local farm that grows apples but it’s just amazing on so many levels.” It’s important to note that this particular colleague of mine has very high standards. If she raves […]
Posted in Zebra Reports Tags: Buyers, client care, Client Communication, Follow-up, Lead Generation, Sellers, systems, value No Comments »
