Communication, Client Care, and Follow-up | The Zebra Blog

Archive for the ‘Communication, Client Care, and Follow-up’ Category

Ask Denise: Jump-Start the Pipeline

Q: “Denise, I am a little bit concerned about my pipeline. This time of year it is usually overflowing, but right now, I only have two clients in there who are going to be ready in a month or two. What are some things I should do to get things moving?” A: Although there are […]

Ask Denise: Difficult Offers

Q: “Denise, I am having an issue with two sets of buyers. In this market, the listing price is never the final sales price with multiple offers. Yet I am having a difficult time getting my sellers to not freak out when suggesting that they may need to increase their offer price by $5,000, $10,000 […]

Stop Sending Out Stupid Mailers with Stupid Content

First, I must confess that I too at one time in my early real estate career sent out a stupid mailer with stupid content; but it only happened once. My company had sent all of us agents to a seminar on making money in real estate utilizing mailers. I was very excited to go and […]

Ask Denise: Going Paperless

Q: “Denise, although I have moved to a more paperless system for transactions, I still find that I have mountains of old paperwork and am not sure what to do with it. Suggestions?” A: From your question, it sounds as if the new paperless system seems to be working and your challenge is your old […]

Ask Denise: Database Mailers

Q: “Denise, this year I am committed to building a stronger relationship with my past clients and my database. These are the people I want to do more business with so I am stepping up my communications with them. Right now I send a design magazine which is customized for me once every-other month. It […]

Ask Denise: Rejection

Q: “My client refused to do a review for me! What do I do?” A: Before you go jumping to conclusions and assume that they don’t want to review you because you must have done something wrong consider these 3 points. 1. Your client may be the type of person that doesn’t want their name […]

The Word “NO” Is Not a Bad Word

If I gave up every time I heard the word NO, I would be defeated and I would simply assume that NO meant that the conversation was at its end.  However, I believe that NO means so much more than NO.  The word NO may be a respectful way for a potential client to tell […]

Listing Presentation MUST HAVE’S

Gone are the days when you can just saunter into a listing presentation and hope your big smile and sunny personality will win over the potential sellers. The challenge today is that there are too many agents competing for the same listings because there are too few listings and too many agents. With listings being […]

Ask Denise: Negative Reviews

Q: “Denise, help! It has been brought to my attention that I have a negative review online. It is on Yelp and since I only have one other review on Yelp, it stands out when someone searches for me. What is worse is this review isn’t even from someone I wound up working with. This […]

Closing Gifts

One of the most common questions I get asked is, “What is the PERFECT closing gift?” A closing gift represents the desire to express appreciation and gratitude to a client for their business and therefore, there is not an easy, one-size-fits-all answer.  The reason for that is because every client and every situation is so […]

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