I have had at least three calls in the past week from frustrated agents who were trying to figure out what they were doing wrong and why their clients lost yet another offer in a multiple offer situation. After long discussions that detailed every step of what these agents did, I was convinced that it […]
Q: “Denise, I have had a number of my clients review me on Zillow, but I also want those reviews to be on Yelp, REALTOR.com, and Facebook. Can I just copy and paste?” In a short answer, no. Each client needs to review you individually and rate you from their own account. If your goal […]
Posted in Ask Denise, Communication, Client Care, and Follow-up 
Tags: best practices, Facebook, realtor.com, reviews, social media, yelp, zillow 
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In a fast-paced market, emotions can easily run high. In this kind of market, buyers can quickly start feeling defeated – the possibility of winning in a multiple-offer can seem next to impossible. When this happens, it is critical that agents reflect on how they can keep their buyer both objective and calm so that […]
Q: “Denise, this has been a very tough winter weather-wise, and I have a listing that could really benefit from some landscaping clean up. This is a vacation property in an out-of-the-way area so it has been on the market for a bit longer than I would have liked, partially due to the rough weather. […]
Q: “Denise, I just got a referral from another real estate professional (not an agent). What is an appropriate thank you gift or acknowledgement?” A: Think about what you like to receive if you give a referral to a vendor. Is it a gift certificate to a restaurant or a coffee card? Maybe a box […]
Posted in Ask Denise, Communication, Client Care, and Follow-up Tags: gift card, gifts, thank you gift, vendors No Comments »
Real estate is a business where clients hire you because they have faith that you can help them buy or sell real estate in an easy streamlined manner. Before you can find those clients you have to make connections. A connection can either be in person, on the phone, by mail, by email or simply […]
Posted in Buyers, Communication, Client Care, and Follow-up, Lead Generation for Real Estate Agents, Sellers, Zebra Reports Tags: bombbomb, business connections, Client Communication, communicating with sellers, connecting, customized communication, now clients, prospecting, real estate communication No Comments » Q: “Denise, I am going to make a bold move and take Sundays off. I know that you did that too when you sold real estate. I am concerned about making Sunday a ‘no client’ day. Will that cut me off for potential business? How do I handle not responding to calls and emails? I […]
Q: “Denise, I have been sending letters to a specific area of 200 homes for nine months now. I did the research before I started – there was no established competition in the area and the area had a good turnover rate. I haven’t received any calls yet. What should I do? Should change what […]
Q: “Denise, 2016 seemed like a blur! I felt like I was being pulled in all directions by buyers and sellers and I never found the time to implement some of the systems that I need. For example, I have been in the industry for nine years, but still don’t have a system for taking […]
Online and offline marketing is an essential part of every successful real estate agents business. Here are some ideas that you can implement this year to help you expand your offline and online presence. Social Media Websites Make sure that you have social media presence on all the big social media sites. The essential sites […]
Posted in Business & Finance, Communication, Client Care, and Follow-up, Motivation & Planning, Real Estate Coaching, Mentoring, and Training, Zebra Reports Tags: Branding & Design, community involvement, marketing ideas, photography, pinterest, social media, testimonials, website, website design No Comments »
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