Q: Denise, my business has slowed down a little bit (which is actually a good thing) but I want to put myself in a strong position in January. I have heard something about some annual report that you recommend for past clients. Tell me more! A: Absolutely! When I was an agent, creating an Annual […]
Posted in Ask Denise, Motivation & Planning, Tools and Systems for Real Estate Agents 
Tags: adding new clients, annual client review, annual client review tips, ask denise, Branding & Design, client care, Client Communication, Lead Generation, new clients, new year, preparation, real estate advice, real estate marketing 
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The littlest touches can have the biggest impact for your clients. The key is to decide what that one special touch will become your signature touch. It should be something that is unique to you and something that your competition probably isn’t doing. For example, think about your favorite restaurant. Is there something that they […]
Q: “Denise, I made a big faux pas last week and it is just killing me. I accidentally called my client’s new wife by his ex-wife’s name. Both have been clients of mine and it was an honest mistake. I had been showing them homes several times per week but since this happened they won’t […]
Posted in Ask Denise, Communication, Client Care, and Follow-up Tags: client care, truth No Comments »
September is a month of new beginnings for kids going back to school and parents getting back to their pre-summer routine. With the busy-ness of the summer finally behind them many buyers and sellers that did not take action in the summer will be primed and ready to move forward in the fall. September can […]
The 20-60-20 principle covers many different facets of a real estate agent’s business, but nowhere does it have a more poignant meaning than with past clients. In today’s busy real estate market past clients are often forgotten or agents simply do not have the time to be focused on their past clients while they are […]
Q: “Denise, I just found out I won a production award from my company (my first time). I want to announce this to my database but I don’t want to toot my own horn. What do you recommend?” A: First of all, congratulations! I know how hard you have worked to achieve this level. The […]
I have been talking about the power of video in a real estate agent’s business for years. However, it seems that the nervousness most real estate agents feel about being seen on video or the unknowns of the production side holds them back. Whatever has kept you from fully utilizing video in your business has […]
Her name is Matilyn (I call her Mati or Monkey) and she is one of my daughter’s best friends. After years of her spending time in my home and at horse shows together she has become my friend too. In fact, my daughter jokes that when Mati comes to visit, she is really coming to […]
Q: Denise, I have a buyer who is under contract and they keep asking about other properties that are coming on the market. What is worse is they are asking me how many days they have left to get out of their contract. I don’t think they are unhappy with the home they have a […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up Tags: ask denise, Buyers, client care, close, closing, contract, fast market No Comments » Q: Denise, I have two buyers who think they want to wait until the spring to resume looking for a new home. They are tired, have been heartbroken a number of times, and are just done. However, I think this time of year through January might be a great opportunity, especially if interest rates begin […]
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