Q: Denise I am thinking of signing up for an online lead service that promises me 100 leads per month, how could I lose with that? A: Whoooaaaa! Don’t get out your credit card too fast! Not all agents are suited for online lead generation. You have to be able to convert people from strangers […]
Q: Denise, what do you think of my idea to create a prospecting list of historic homes in my area? A: I love it! But there are a few things I encourage you to do first: Determine your budget. If you can’t afford to send a piece of mail each month to 500 homes, start […]
Q: Denise, I recently closed on a transaction and I really don’t think the sellers liked me because their home sold for less than they had originally wanted. Should I take them out of my database so I don’t waste money mailing to them in the future? A: ABSOLUTELY NOT!!!! Even though the sellers are […]
Q: Denise, I want to have quality of life. I want to spend more time with my kids, but every time we have a “date” to do something, I get a call with a client emergency. How do I stop this cycle which is leaving me wiped out and my kids constantly disappointed? A: By […]
Q: Denise, I have the best intentions when it comes to filing. I start a file at the beginning of a client relationship beautifully, but I just can’t seem to keep it up. When it comes to closing and getting the files uploaded, forget about it! And talk about incomplete files! It just doesn’t happen […]
Q: Denise, I want to send out a 3rd quarter real estate market update, but am not sure what to talk about in terms of what is happening, especially with the government shutdown that just ended. What do you recommend? A: For those who are uncomfortable with writing, I would let the stats do most […]
Q: Denise, with the government shutdown, I have clients on both sides of the political fence getting very irate regarding the state of affairs. I am trying to maintain a professional outlook and am not comfortable getting into a heated discussion. How do I respectfully bow out of the political debate without making my clients […]
Q: Denise, I am struggling with whether to include a closing gift for my clients or not. What do you think? A: While I don’t think a closing can buy your way into people forgiving you for mistakes during the transaction or a lack of client care, a closing gesture can indeed go a long […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up, Sellers 
Tags: appreciation, Client, client care, closing, closing gift, Communication, gift, present 
No Comments » Q: Denise, what is the best strategy for getting sellers to be realistic about the repairs that might show up on the inspection report? A: As an agent, I have always encouraged my sellers to get a pre-inspection to identify potential issues before the buyer even gets involved. This is to prevent a small repair […]
Q: Denise, I just hate talking about price reductions with my sellers. In fact, I get sick to my stomach for days before I have to have that conversation. I feel responsible, as I am the one who priced their home at that price in the first place. What should I do? A: I can […]
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