Q: Denise, I am struggling with whether to include a closing gift for my clients or not. What do you think? A: While I don’t think a closing can buy your way into people forgiving you for mistakes during the transaction or a lack of client care, a closing gesture can indeed go a long […]
Posted in Ask Denise, Buyers, Communication, Client Care, and Follow-up, Sellers 
Tags: appreciation, Client, client care, closing, closing gift, Communication, gift, present 
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Over the next several weeks I am going to be covering the importance of two little words: “What if?” Simply asking this question in a variety of scenarios will not only help you gauge what your clients are truly feeling about an issue, but it can also be a good tool for your clients to […]
Every customer has an expectation when buying a product or service. Most of us don’t even think about expectations… until there is a problem with the product or service we have paid our hard-earned money for. In real estate sales the expectations are numerous. We have all worked with buyers who expect you to find […]
Q: Denise, why do so many real estate agents struggle to increase their gross commission income from year to year? A: That is a fantastic question and one that I feel very strongly about. There are two sides to any real estate agent’s business: the lead generation side and the post-closing client care side. Many […]
Posted in Ask Denise, Communication, Client Care, and Follow-up, Lead Generation for Real Estate Agents, Real Estate Coaching, Mentoring, and Training, Tools and Systems for Real Estate Agents Tags: ask denise, Business, client care, commission, Follow-up, gross commission income, income, Lead Generation, leads, post-closing, Real Estate, systems No Comments »
A funny thing happened on my way to teach my EVOLVE class a couple of weeks ago and I can’t wait to share this story of exceptional client care with you. My CEO Shauna Naf and I were on our way to teach EVOLVE when we noticed a strange sound coming from the right front […]
For almost five years agents have found themselves working in markets where sellers’ homes sat on the market for extended periods of time as buyers sat on fences. The market was slow to say the least and the buyers and sellers were slow to make decisions. Fast forward to 2013 and some agents in some […]
Posted in Communication, Client Care, and Follow-up, Lead Generation for Real Estate Agents, Motivation & Planning, Real Estate Industry News, Tools and Systems for Real Estate Agents, Zebra Reports Tags: Branding & Design, business building, client care, fast paced market, Follow-up, market change, marketing strategy, real estate industry, Real Estate Market, zebra report No Comments » Q: Denise, I am frustrated! I am just getting back into real estate and all this business seems to be going on all around me. But I can’t seem to get my hands on a piece of it! I just started sending information out to my sphere and geographical farm, but I can’t wait for […]
Q: Denise, why is that some agents seem to attract so much business while others have such a difficult time just making ends meet? A: That is a wonderful question and one that requires us to look at the businesses of top producers to answer. The one thing that all of our industry’s top producers have […]
Q: Denise, I was wondering if I should be concerned about not being able to afford to drive a luxury car when working with buyers? A: That is an excellent question and one that I have had much experience with over the years. I have had the opportunity to work with many agents who could […]
Posted in Ask Denise, Buyers Tags: Buyers, client care, real estate advice, real estate tips, vehicle 2 Comments »
I can just imagine the furrowed brows out there as you read this title. You’re probably thinking – what is this “Annual Client Review” that Denise is talking about … and why would I even care about it? When I was actively selling I was very successful. And I attributed a great deal of that […]
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